INTRODUCTION

WHAT ARE CONSUMER RIGHTS

The consumer right is defined as ‘the right to have information about the quality, power, quantity, purity, price, and standard of goods or services, and the consumer is to be protected against any unfair practices of the trade. A consumer is considered to be an important participant in the market and if there is any consumer exploitation the rights of the consumers are to be protected. Consumers must know these rights.

Some of the consumer rights in India are:

         The right to be protected from all kind of unsafe goods and services,

         The right to make a free choice of goods and services,

         The right to make opinions in all decision-making processes related to consumer interests.

         The right to complete consumer education

The Consumer Protection Act, 1986 promotes and protects the interest of consumers against deficiencies in goods or services. It aims to secure the rights of a consumer against unfair trade practices. Consumer Protection Councils are organizations that help represent consumer interest in the sense they guide how to file complaints when their rights are exploited

Nowadays violation of consumer rights is an extensive problem that is connected with the producers of various goods and services who do not want to give full information about their products to people. Many laws are made to protect consumer rights but often they are violated. When a client pays money for a certain product or service, he has the right to know its condition, whether it has any disorders or no, if it is food, the client has the right to know whether it is eatable or no. One should always demand their rights and the one who wants to protect his rights should demand a receipt buying a certain product which proves that he has really paid for a definite amount of money.

There are also many organizations whose duty is to protect consumer rights and control the behavior of such companies but very often they manage to avoid punishment and continue cheating people. The problem of violation of consumer rights is crucial and many people have become victims making money illegally and cheat people easily.

MELBOURNE protestSome of the violations of human rights are:

  • Deceptive Advertising
  • False Product Information
  • Fake Contests and Sweepstakes
  • Deceptive practices in health care

A person should always know his rights and fight for them. Along with laws, there are Consumer protection fields that are related to a specific area of law that ensures the ethical and fair treatment of consumers of products and services. This is a very common question – what is the need for consumer awareness and the answer to it is that it is important to educate consumers about their rights. It is necessary to remove illiteracy so that consumer can use their rights and protect them from exploitation. It also protects them to be less ignorant of their rights and question if they are exploited by sellers on manufacturers in the market.

Kamya Shah
Author

PURSUING GRADUATION FROM MITHIBAI COLLEGE. HAVE PASSION FOR DANCING

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